Was looking for a replacement backpack vacuum for our office. Our old one (Black and Decker) was heavy and cumbersome, we had looked online at the new B&D models but my Global rep recommended the Hoover. She said she bought one and LOVED IT! That's all I needed, personal recommendations work for me. When it arrived I was immediately impressed with the 'look and feel' of they system, the metal extension tubing was ergonomically proper for working the floors and there were plenty of attachments to get everywhere. Love it!